Purchase and shipping
Où envoyer le règlement de la commande si je règle par virement en Francs Suisse ?
Où envoyer le règlement de la commande si je règle par virement en Euros ?
Quels transporteurs utilisez-vous pour expédier vos commandes ?
À quel type de délai de livraison puis-je m'attendre ?
Vos colis sont-ils expédiés discrètement ?
Do you supply CBD stores as a wholesaler?
Yes. We produce our CBD hash in the Moroccan Rif region and in Switzerland, without any middlemen, and we supply more than 300 stores in Switzerland and across Europe.
Specialty stores, newsstands, tobacco shops, and gas stations: the terms, volumes, and launch package are detailed on our Wholesale and Reseller page.
What payment methods do you accept?
We accept: Twint, cryptocurrency, and bank transfers in Swiss francs and euros.
We will provide you with our bank details, including the reference number to be included, when your order is confirmed. We do not make this information publicly available.
How do I pay for my order via bank transfer?
Select "bank transfer" at checkout, in Swiss francs or euros. We will then email you our bank details and the reference number to include.
Your order will be processed as soon as we receive payment. Please allow [TO BE COMPLETED: estimated processing time] for the transfer to reach us.
We never publish our bank details on the website. If you receive an IBAN through any channel other than your order confirmation email, do not make the payment and contact us.
Which carriers do you use?
All packages are shipped via Swiss Post and then handed over to your local carrier for final delivery. Every shipment is tracked.
You will receive the tracking number by email as soon as the package is handed over to the post office.
What is the delivery time?
Allow one business day for processing, followed by 5 to 7 business days for delivery via standard shipping through Swiss Post, Monday through Friday, excluding holidays.
Delivery times to international destinations depend on customs clearance and the local carrier handling the shipment. You can track your package at every stage using your tracking number.
Are your packages shipped discreetly?
Yes, without exception. Packages are shipped in plain packaging with no brand name or indication of the contents, and the sender’s name is kept confidential on the shipping label.
Floral products are double-wrapped in heat-sealed, opaque bags: nothing can be seen or smelled.
How much does shipping cost?
8.90 CHF: Rates for Switzerland / France / the EU / International
Will I have to pay any customs fees?
Since Switzerland is not part of the European Union, all shipments to the EU require a customs declaration. Our packages are shipped with the documentation and batch analysis needed to prepare this declaration.
The price in your basket is recalculated before checkout, excluding Swiss VAT. Your order therefore benefits from an 8.1% discount, which is the amount of Swiss VAT.
Only VAT charges are then applied, according to the rules and rate of the destination country. The carrier may add its own customs clearance fees.
Can I change or cancel my order?
As long as the order hasn't been shipped yet, yes. Please contact us as soon as possible with your order number.
Once the package has been shipped, changes are no longer possible: please refer to our return policy.
Do I need to create an account to place an order?
Not necessarily.
An account lets you access your batch analyses, track your orders, and keep your serial numbers—which is useful if you need to prove a product’s compliance.
