Return and Refund Policy
Goldbar420.com
Last updated: September 2025
Our Commitment
At Goldbar420, your satisfaction is our priority. We are committed to offering you the highest quality CBD and hemp products. If for any reason you are not completely satisfied with your purchase, our flexible return policy is there to support you.
Return Period
You have30 daysfrom the date of receipt of your order to initiate a return.
Return conditions
Products eligible for return
✓Unopened and unused productsin their original packaging
✓Products that are defectiveor damaged during shipping
✓Errors on our part(incorrect product shipped)
✓Packaging intactwith all accessories and documentation
Products not eligible for return
✗ Opened or partially used products (for hygiene and safety reasons)
✗ Personalised or customised products
✗ Promotional or clearance products (unless defective)
✗ Returns initiated after 30 days
Return process
Step 1: Return request
- Contact our customer service department by email:contact@goldbar420.com
- Or via our contact form on the website
- Provide your order number and the reason for the return
Step 2: Authorisation
- You will receive areturn authorisation number (RMA)within 24-48 hours
- Detailed instructions for packaging and shipping
Step 3: Shipping
- Carefully pack the products in their original packaging
- Include the RMA number clearly visible on the package
- Ship to the address provided in your authorisation
Return shipping costs
Free returns
- Defectiveor damagedproducts
- Errors on our part
- Orders over £75(satisfaction guarantee)
Costs payable by you
- Returns due to change of mind (orders < £75)
- Return shipping costs: CHF 9.90
Refunds
Processing times
- 24-48 hoursafter receipt of your return for inspection
- 3-5 working daysfor the refund to be credited to your original payment method
Refund amounts
- Fullproduct price(if eligible)
- Initial delivery charges(only if the product is defective or there has been an error on our part)
- Return shipping costsrefunded according to the above conditions
Exchanges
Defective products
Immediate exchange at no additional cost.
Product change
- Possible subject to availability
- Price difference to be paid if applicable
- Return shipping costs:£4.90
Special cases
Products damaged on delivery
- Take photos of the packaging and the product immediately
- Contact us within48 hoursof receipt
- Replacement or full refund guaranteed
Defective products
- Free quality testing in our laboratory
- Priority replacement
- Return shipping costs covered
Returns department contact details
?Email:contact@goldbar420.com
?Telephone:+41 78 267 37 34
? Openinghours:Monday-Friday 9am-6pm
Return address:
Goldbar420 - Les Jaccolats 6, 1853 Yvorne, Switzerland
Quality guarantee
All our CBD and hemp products are:
- Tested in anindependentlaboratory
- Compliant withEuropeanregulations
- Traceablefrom seed to finished product
- Guaranteed THC-free (> 1%)
Personal data
Your return information is processed in accordance with ourPrivacy Policy. Data is only kept for as long as necessary to process your request.
Frequently asked questions
Can I return an opened CBD product?
No, for hygiene and safety reasons, only unopened products can be returned.
What should I do if I have lost my invoice?
Contact us with your order number and we will be able to locate your purchase.
Do I always have to pay for return shipping?
No, they are free of charge in the event of a defective product or an error on our part.
This policy is subject to change at any time. Changes take effect immediately on the website. If you have any questions, our team is here to help.
Goldbar420.com - Your satisfaction is our commitment.
